Support

The quickest way to get help is ABDA Community, our own forum. Ask a question, report a bug or vote on what we build next. You can also email [email protected]; a real person reads every message.

Ask a question Report a bug Request a feature

Posting needs a free ABDA Community account. New releases are announced in Announcements.

Before you write

Most questions are answered on the FAQ page — how to get a forum listed, how notifications work, why each forum needs its own sign-in, and what data the app stores.

Reporting a problem

The bug report form asks for these three things. Include them in an email too, and it can usually be fixed without a second exchange:

The forum's address, for example meta.discourse.org
What you tapped, and what happened instead of what you expected
Your device and app version, from the app's settings screen

Quick fixes

A forum will not open. Check the address, and check the forum actually runs Discourse. Some forums sit behind Cloudflare or a login wall, or disable API access for apps; those need their own admins to allow it.

You are signed in on the web but not in the app. They are separate sessions. Open the forum in the app, open the menu at the top left, and tap Sign in.

Notifications are not arriving. Sign out of the forum and sign in again. A forum's key is issued once with fixed permissions, so a sign-in from before notification support does not carry the grant.

A logo looks wrong in dark mode. The app uses the forum's own logo and colours. If the forum only uploaded a light version, tell its admins — or tell us and we will look for a fallback.

Forum owners

Questions about getting your forum listed, or how ABDA works with your forum? Ask in For forum owners, or see the FAQ. To have a branded app built just for your community, email [email protected].

Reporting harmful or illegal content

To report a post, private message or chat message, flag it in the app: tap ⋮ on a post, or press and hold a chat message, then Flag. Flags go to that forum's moderators. For anything involving the abuse or exploitation of a child, also email [email protected] with the link, never the material itself. Our Child Safety Standards say what we do with a report.

Privacy and account requests

For anything about your personal data, email [email protected] rather than posting in public. The privacy policy explains what we keep.